Acts of loving compassion nearing end-of-life

Luminary Hospice

If you could do one last thing as your time on this earth wanes, what would it be? This is a question that Luminary teammates often ask their patients as they near end-of-life — and then they do everything in their power to fulfill this wish. Luminary uses a locally-focused model that allows for favorable team caseloads and more time spent with each patient. This gives the team the opportunity to go above and beyond, delivering deeply personalized care that honors each individual's hospice journey.

“We are humbled to help turn final wishes into treasured memories by treating every moment as the precious gift it truly is.”
Nicole Miller
Executive Director, Luminary Hospice
PATIENT STORY

An emotional reunion

Everett Linton, an 88-year-old former truck driver and U.S. Air Force veteran, was receiving care from Luminary Hospice Cincinnati. “We knew that he was a truck driver and he's been wanting to see his wife, who's in a different facility, so we knew we were going to make that happen," Nicole Miller, executive director of Luminary Hospice, shared with WCPO, a local news outlet. The Luminary team helped coordinate a ride for Everett in a semi-truck to visit his wife. When Everett arrived, he immediately went to his wife’s bedside. They were surrounded by loved ones for the special moment, including his son, via video call.

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"The quality of care received from Luminary Hospice was unmatched!"
Julie Myers
Daughter-in-Law of Luminary Hospice Patient
FAMILY MEMBER STORY

Unmatched care and compassion

“The quality of care, dignity, and compassion my mother-in-law (as well as our entire family) received from Luminary Hospice was unmatched! This company is made up of exceptional professionals and humans. The experience of losing a loved one is hard enough to walk through, regardless of the situation. Luminary helped ease the burden and supported us in every way possible!”

TEAM MEMBER STORY

Rediscovering purpose and helping patients and families in life’s most tender chapter

Andrea’s journey with Luminary has been one of finding true alignment between her heart and her work. After fifteen years as a hospice social worker, Andrea moved to Columbus and longed to find a hospice organization  that was centered on compassion and dignity. Her search ended when she met Dr. Buddie and Andrea Baker at Luminary. “From the beginning,” Andrea shares, “it was clear to me that their promise ‘to put the patient first’ was not just a phrase but a way of being.”

Her experience with the Luminary Bright Moments program made the purpose in her work come alive in beautiful ways. She reflects on working with a 93-year-old patient, Frank, who loved golf but was no longer able to play. After recognizing his love for the game and the sparkle in his eye when he was asked if he’d like to get out on the course one more time, the Luminary team made it happen. He passed three weeks later, but that day gave him joy and peace and his family lasting memories they will always hold dear. It even became part of his obituary, a testament to how much it meant. For Andrea, moments like these are what hospice is truly about: “At Luminary, through Bright Moments, I feel honored to help patients and families find comfort, closure, and love in life’s most tender chapter.”

"Joining Luminary wasn’t just about taking on a new role. It was about rediscovering purpose and becoming part of a culture where patient dignity, family trust, and authentic care guide every decision"
Andrea Steinbauer
Hospice Care Consultant, Columbus, OH
LEADER STORY

Professional opportunity meets personal impact

Seth’s attraction to Luminary was multifaceted. He got into healthcare to help make a difference in an industry that desperately needs leadership and innovation. After 20 years of building in health systems, publicly traded companies, and healthcare technology, he was starting to feel disconnected from why he got into healthcare in the first place. On the personal side, he had multiple hospice experiences with loved ones that ranged from positive to negative, and highlighted the importance of quality end-of-life care. “I was drawn by a desire to be involved in this important moment in these family’s lives and by the opportunity to help build something enduring,” Seth says. In 2024, Seth became Luminary’s CEO and hasn’t looked back. “We’re making a massive impact with patients and loved ones and are prioritizing doing end-of-life care the right way.”

"It’s a special circumstance to be able to build something that’s best in class from a quality & clinical standpoint, while prioritizing our teammates experience in fulfilling their calling to serve patients & families in their respective journeys."
Seth Rainford
CEO, Luminary Hospice
CLINICAL LEADER STORY

Pursuing her calling with a team that shares her vision

After serving in hospice care for nearly 30 years, Cindy’s heart has always been drawn to the moments that matter most, where care is deeply personal, where compassion meets presence, and where families can feel supported during life’s most tender chapter. “For me,” Cindy shares, “hospice has never been just a profession; it has been a calling. A calling to create meaningful experiences, not just for patients, but for every family walking through this journey.

When she first learned about Luminary, she immediately recognized something rare: a steadfast commitment to honoring the individuality of each life by ensuring care is never rushed, never diluted, and never treated as "routine".  Their dedication to maintaining staffing ratios that allow the teams to truly be present with patients spoke directly to her heart. She ultimately joined Luminary because she believes that excellence in hospice is measured not only by outcomes, but by the dignity, comfort, and moments of peace created along the way. In Luminary, she found a team that shares her vision.

"Joining Luminary is both a continuation of the mission that has defined my life's work and an opportunity to help shape a culture where every staff member, every patient, and every family experiences what it truly means to be cared for with heart."
Cindy Douglas
COO, Luminary Hospice
LUMINARY HOSPICE

Mission, Vision, and Values

Mission

Care that is personal, rooted in community, grounded in dignity

Vision

To be the nation’s most trusted provider for life’s final chapters — setting the standard for care with purpose & excellence

Values

Be Authentic
We Honor and Serve
Be Present
Act with Integrity
Be Exceptional
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