Synapse Health provides an elegant solution to a messy problem. The durable medical equipment (DME) industry uses outdated systems and processes that are burdensome to both patients and prescribers. Synapse Health modernizes the experience of ordering and receiving home medical supplies. By marrying an AI powered platform with a service orientation, patients receive the supplies and support they need so prescribers and providers can focus on patient care, not paperwork.
Synapse Health was built to streamline the DME experience — ensuring the right equipment reaches the patient, with less friction, and more predictability. They give prescribers and patients access to a high-quality supplier network, and provides proactive clinical engagement, ensuring timely and effective care. Synapse Health takes on the administrative and financial complexity that slows everyone down and manages the full DME journey: intake, documentation, routing, provider coordination, claims, and patient support. They support prescribers with streamlined, time-saving workflows, empower DME providers with reliable referrals and payment certainty, and give payors transparency and control through a risk-aligned model.
After more than 30 years in healthcare — including multiple leadership roles in the DME sector — Shaw has developed a deep understanding of what drives operational excellence and what holds it back. “There must be a balance between speed and accuracy to ensure patients receive the right services at the right time,” Shaw explains. When Triple Aim Partners invited him to build out operations for Synapse, Shaw saw an organization truly committed to reimagining patient care. “I admire TAP’s approach to building companies they believe in —organizations anchored in strong clinical models that drive meaningful outcomes,” he says. “Synapse is doing it the right way: putting patients first and ensuring they receive the products they need, when they need them. It’s a model that prioritizes care over revenue — and that’s a refreshing and necessary change in this industry.”
With a patient struggling to get the proper documentation needed to get their ostomy supplies shipped, Cassie, one of our Customer Resolution Specialists, quickly engaged to bridge the gap with the patient’s prescriber to get everything needed to ship this critical order to the patient. After the patient received the supplies, she reached out to express her gratitude: “I just wanted to thank you for whatever you did to help us finally get the right items. We received them today and it has taken so much stress off of a mom that is already worn ragged.”
Mandira has spent her career focused on how technology can drive change for vulnerable populations — a trajectory that led her to a leadership role at Synapse. “We’re all going to be patients at some point,” says Mandira, “and that transition from ‘not patient’ to ‘patient’ is a vulnerable time.” Whether the patient needs a wheelchair, oxygen tank, or breast pump, the process of ordering DME can be confusing and overwhelming during an already trying time. In contrast, Synapse is harnessing AI to eliminate hours of administrative work across its stakeholders, enabling efficiency across the system and a focus on the patient interactions that matter. “It’s a really exciting technology challenge,” says Mandira.
“At Quipt, we are always looking for partners who understand the urgency and complexity of home medical care,” said a member of Quipt’s executive team. “Synapse has consistently delivered — providing tools that improve visibility to ensure we meet patients’ needs accurately and ensure we achieve referral discharge timelines. We look forward to further expansion and partnership across additional states with the patients, referral sources and health plans we jointly serve.”
